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Suffering From Financial hardship?

British Gas Energy Trust

St Helens Citizens Advice Bureau has received funding from the British Gas Energy Trust to assist clients in financial hardship to apply to the Trust for the following grants:


Gas and Electric arrears (including prepayment meters)

Funeral Expenses

Boiler repairs/replacements

Essential household items (cooker/fridge-freezer/washing machine)

Bankruptcy/Debt Relief Order Deposit

Advisors are also trained in energy efficiency advice and can assist clients in fuel poverty.

Criteria for applying

The only criteria for applying to the British Gas Energy Trust is financial hardship. You do not need to be in receipt of a particular benefit to apply, we have even had employed people receive grants.

If you have any savings or investments, it is unlikely you will receive an award from the Trust.

The Trust is open to everyone at present so you do not need to be a British Gas customer to apply. We have had successful applications for Scottish Power, Southern Electric, EDF, N Power and Utility Warehouse customers.

Application Process

It takes a single one hour appointment to complete an application to the British Gas Energy Trust and clients who are interested in applying can contact either Michael Egan, Ryan Smith or Laura Hitchen on 01744751380 to arrange an appointment.

It can take between 6 – 10 weeks for the Trust to process an application and if you are successful you cannot re-apply for two years. If you are unsuccessful you can re-apply at any time providing there is a change in your circumstances.

To watch a video interview with one of CAB advisors please access the following link:


The Communications Service Team at the Deafness Resource is delighted to have been “Highly Commended” in the Small Business Category at the NHS (North West) Excellence in Supply Awards 2015

At a prestigious event just outside Blackpool on 22nd October, Chairman of the Deafness Resource Centre Ernie Clark, and Communications Service Manager Evonne Evans, received the Award  on behalf of the organisation – amongst over 300 guests and dignitaries.

Evonne Evans eagerly expressed her thanks to the judging panel and explained “This accolade gives the Deafness Resource Centre the recognition it deserves for providing a professional, personalised two-way service for deaf people and the NHS services which they access.”

The Deafness Resource Centre is an independent charity based in St Helens, working across the wider region to provide British Sign Language Interpreters, Lip-speakers, Speech-to-text-reporters and Note-takers.  In the financial year 2014-2015, they filled over 900 bookings for deaf people access services from GP appointments to clinics, courses, seminars and events.

This short video shows why we applied and what the award means to us as an organisation.   

For more information about the Communications Service, please visit the relevant page  HERE






Autumn Newsletter 2015

Newsletter 2015

Deafness Resource Centre AGM 2015

drc agm 2015 invite

NHS Excellence in supply

nhs excellence in supply

We are delighted to announce that our Communication Service has been shortlisted as a finalist for the NHS in the North West Excellence in Supply Awards 2015. This is a significant achievement given the number of entries received, and we are very proud of the recognition this gives us.

The awards ceremony will take place on 22nd October, attended by a large number of suppliers, senior procurement professionals and leaders within the NHS, and this is where we will find out if we have won, so fingers crossed!


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